This KB article aims to help users troubleshoot and resolve the problem of a workstation being unable to connect to the MBWin software.

1. Check network connectivity:
   • Ensure that your computer or device is properly connected to the network.
   • Verify that your IP Address connection is on the same network with the MBWin Software.
     • Type “cmd” command prompt on the search bar and run as administrator
     • On the command prompt window, type “ipconfig /all” and locate IPv4 to check your IP address.
2. Disable Firewall:
   • Go to Control Panel > System and Security > Windows Defender Firewall
   • Click “Turn Windows Defender Firewall on or off”
3. Check Datalink Properties:
   • Go to your Desktop and locate the MBWin Folder > Utilities
   • Double Click “Microbanker DataLink”
     • Select the correct server name. Make sure the server name is correct
     • Input the correct password then “Test Connection”
     • Click Ok
   • Check if the MBWin can now access the resources
4. Clear cache and temporary files:
   • Type in the search bar %temp% and open the file/folder
   • Delete all the temporary files
   • Check if the MBWin can access the resources

If none of the above steps resolve the issue, reach out to the Technical Support team. Provide them with the detailed information about the:

1. Problem you’re experiencing.
2. The steps you’ve taken.
3. And any error messages you’ve encountered.